In spring 2016, the School of Graduate Studies (SGS) held focus groups for first-year Master and PhD students to learn more about this cohort’s needs. The first focus group topic was about library resources and services, and seven students attended to share their experiences. Guided questions to get the group thinking about their library experiences were as follows:
- What type of challenges do you face when looking for or using information and research?
- Talk to us about how you use the library – both physically and virtually.
- What would you like to see offered at the library?
- What are your frustrations in using the library?
This focus group activity was an opportunity for the libraries to think about how graduate students find and use research help, and how we can make this process easier. The SGS graduate student focus group feedback slides, which were presented at the July Library Teaching & Learning Committee meeting and the August Reference Services Committee meeting, outline the key findings.